
What happens when your unit arrives? You will be issued a work order #, which you will refer to anytime thereafter when inquiring about your repair. Shipping from a storefront shipper (Mailboxes, UPS Store)? Supply us with a personal return address, phone number and contact name, NOT the address and phone number of the shipper! ANY units received in this manner will be sidelined until you contact dBm. Shipping International Units? All international units MUST be accompanied by a COMMERCIAL INVOICE containing the item description and commercial value. NOTE: PLEASE DO NOT USE PACKING PEANUTS UNLESS THE UNIT IS WRAPPED IN A PLASTIC BAG FIRST! The residue generated by this messy packing material can be detrimental to the operation of electronic and electromechanical equipment, as it tends to lodge itself in switches, connectors, key contacts, gears, etc.


Serving San Francisco, Sacramento, Oakland, Reno, Napa and Monterey since 2003.
#SST BACKLINE RENTAL HOW TO#
If you are shipping in a unit for repair, please enclose a detailed description of the problem, suggestions on how to reproduce the problem if only seen intermittently, and (if the unit is under warranty) a photo copy of your original sales receipt, so we can honor your warranty claim.
