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Outstanding attention to detail organizing, prioritizing, time management, and multitasking skills.Ability to quickly digest and navigate unknown, complex concepts.Strategic and analytical thinker who can set and deliver on business goals ability to “connect the dots” and see how large and small details fit into, and impact, projects.Solid understanding of business and IT strategies.Broad-based business knowledge of the technologies, applications, and processes supporting the development, maintenance, and implementation of communication initiatives.Experience working with data, even if only rudimentary.5 – 8+ years of related work experience, especially in production of print and/or digital materials.(PMI) Project Management certification preferred.Bachelor’s degree, preferably in healthcare, business, or related field.Establish regular cadence of meetings schedule additional touchpoints as needed around special projects.Accountable for ensuring vendors and partners have clear guidance to deliver projects accurately, on time, within budget, and according to our operational standards.Establish and monitor quality standards and service level agreements with partners.Coordinate relationship on behalf of Corporate Affairs department with key production partners, especially TSG and,Cognizant (DocSci, Inspire, etc.Create and maintain organizational structure – convene huddles, team meetings, and other appropriate forums for sharing and cascading information.Provide clear guidance to team on operational processes and expectations guide larger projects.Oversee systems and processes for requesting quotes and assigning projects manage, track, and report out on team’s work.

Lead Production team: identify priorities and provide strategic direction align work with overall department and enterprise goals assign projects and direct day-to-day work monitor progress coach and provide feedback help navigate barriers and develop skillsets.Maintain knowledge of latest technologies relevant to present and future enterprise communications projects.Work with appropriate parties to resolve escalate if needed.Identify, anticipate, prevent, mitigate, communicate, and monitor risks and obstacles.Plan and execute complex projects: develop and maintain an integrated project plan that specifies objectives, timelines, and key deliverables facilitate project meetings ensure appropriate resources have been allocated provide status updates follow up on deliverables manage expectations.Proactively collaborate and develop strong relationships with internal clients, partners, vendors, and other stakeholders to fully understand business needs and functional requirements (such as digital/paperless preference or preferred language) and effectively deliver on shared goals.Establish guiding principles and lead decision-making to deliver high-quality print, paperless, and digital outputs.

Serve as the department’s functional point of contact and technical subject matter expert for production of all communication and marketing initiatives for EmblemHealth, ConnectiCare and AdvantageCare Physicians: print, paperless, and digital.

Manage key vendors (TSG), partners (Cognizant teams), and other stakeholders who collaborate on day-to-day work.

Oversee production unit: direct day-to-day work and ensure teams and partners follow best practices in the methodology and delivery of production services for print, paperless, and digital outputs.

Engage key stakeholders, oversee cross-functional teams, drive decisions, navigate roadblocks, report out on status, and run projects to ground.

Provide project management leadership for large production initiatives, such as transitioning to a new letter generation system or mapping new digital paths for paperless portal communications.

Responsible for managing the teams, partners, processes, and technologies that deliver print and digital communications accurately, efficiently, and timely to members, prospects, providers, groups, brokers, and other key audiences for EmblemHealth, ConnectiCare and AdvantageCare Physicians.